Business identity: Raynelo is a registered DBA of Michael Rayner LLC. In this policy, “Raynelo,” “we,” and “us” refer to Michael Rayner LLC doing business as Raynelo. Contact us at hello@raynelo.com or through our inquiry form.
This Privacy Policy describes information collected through Raynelo’s marketing website and business inquiries. It does not replace a separate agreement covering information we handle on a client’s behalf.
Information you provide
Our inquiry form collects the contact and business information you submit, which may include your name, business name, email address, phone number, website, service interests, revenue range, contact preferences, and message. We also receive any communication consent choices you make. If you email us, we receive your email address and the information you include. Please do not send passwords, payment card numbers, or sensitive personal information through the inquiry form.
How information is used
Inquiry information is used to respond to your request, discuss your business needs, prepare proposals, arrange meetings, and communicate about requested services. Information may also be used to protect the website, resolve disputes, and meet legal obligations.
Website operation and service providers
Our website uses an embedded GoHighLevel form, served through brand.raynelo.com, to collect inquiries and manage contact records and follow-up. GoHighLevel and our hosting providers process information needed to deliver these services. Technical information, such as IP address, browser details, request times, and security logs, may be processed by the hosting infrastructure. Email providers also process correspondence sent to us.
Information may be disclosed when required by law or reasonably necessary to protect rights, safety, or the security of our services.
Cookies and tracking
The website includes a GoHighLevel form and its supporting script. Embedded form, hosting, and security providers may use cookies or similar technology to support functionality, consent preferences, and service operation. You can manage cookies through your browser settings; blocking necessary cookies may affect access or functionality.
SMS information and consent
If you choose to receive texts, we collect your mobile number, the consent choices you make, and records needed to document those choices and administer the messaging program. Your inquiry form includes separate, optional choices for informational and promotional SMS. Neither choice is preselected, and you can submit an inquiry without agreeing to SMS. Consent is not a condition of purchase.
With your applicable consent, informational texts may cover responses to inquiries, discovery call scheduling, appointment confirmations and reminders, and updates about requested services. Promotional texts may cover offers and announcements about Raynelo’s website design, search visibility, and marketing automation services. We use your consent choices to determine which categories of texts you may receive.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Our messaging providers process information necessary to operate the program. Message frequency varies based on your inquiries, appointments, services, and consent choices. Message and data rates may apply. Reply STOP to the number that sent you a message to unsubscribe. Reply HELP for assistance, or email hello@raynelo.com. Withdrawal of SMS consent does not affect an inquiry or purchase. See our SMS Terms and Conditions for further program details.
Communication choices
We use your inquiry details to respond to your request. Any optional messaging consent is described alongside the applicable choice on the form. Tell us if you no longer want follow-up about your inquiry, and use the opt-out instructions included in any marketing messages you receive.
Retention and security
Information is kept as needed to address inquiries, support business relationships, and meet applicable recordkeeping requirements. No method of transmission or storage is completely secure. Please contact us if you have concerns about information you have provided.
Your requests
You can request access to, correction of, or deletion of information you have provided by emailing hello@raynelo.com. We may need to verify your identity. Requests are handled subject to applicable law and any required retention. Additional rights may apply depending on your location and the laws applicable to our business.
Other websites and children
Third-party websites linked from this site have their own privacy practices. Our services are directed to business owners and are not intended for children under 13. Contact us if you believe a child has submitted personal information.
Updates and contact
Changes to this policy will be posted here with an updated date. For privacy questions, contact Raynelo at hello@raynelo.com.