Terms of Service

Overview

These Terms of Service govern your use of raynelo.com and any web design or development services provided by Raynelo. By submitting an inquiry or engaging our services, you agree to these terms. Questions? Email us at hello@raynelo.com.

Services

Raynelo provides custom web design, web development, and related digital services for small businesses. The specific scope, deliverables, timeline, and pricing for each project are agreed upon in writing before work begins.

Submitting a project inquiry does not constitute a contract or commitment on either side. A project begins only when both parties have agreed to scope and pricing in writing.

Payment

Payment terms are outlined at the start of each project. Standard terms are:

• 50% deposit required before work begins
• Remaining balance due upon project completion before final files are delivered
• Monthly retainer billed at the start of each billing period

All payments are non-refundable once work has begun, unless otherwise agreed in writing.

Ownership & intellectual property

Upon receipt of final payment, the client owns the completed website in full — including all code, design files, and content created specifically for the project.

Raynelo retains the right to display completed work in a portfolio or case study unless the client requests otherwise in writing prior to project start.

Third-party assets (fonts, stock images, plugins, etc.) remain subject to their own licensing terms.

Client responsibilities

To deliver your project on time, we rely on you to:

• Provide complete and accurate information during onboarding
• Respond to review requests within 48 hours to maintain the agreed timeline
• Provide any content, images, or assets required for the project
• Ensure you have the rights to any materials you provide

Delays caused by late client feedback may affect the delivery timeline.

Revisions

Each project package includes one round of revisions as described in the project scope. Additional revision rounds are available at an agreed hourly rate. Revision requests must be submitted in a single consolidated message.

Monthly retainer

Monthly retainer services continue on a month-to-month basis with no long-term contract. Either party may cancel with 30 days written notice. Raynelo reserves the right to discontinue retainer services for non-payment or breach of these terms.

Limitation of liability

Raynelo is not liable for any indirect, incidental, or consequential damages arising from the use of our services or deliverables. Our total liability for any claim is limited to the amount paid for the specific service in question.

We do not guarantee specific business outcomes, search rankings, or revenue results from any website we build.

Governing law

These terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Santa Barbara County, California.

Changes to these terms

We may update these terms from time to time. The current version is always available at raynelo.com/terms-of-service.html. Continued use of our services after changes constitutes acceptance.

Contact

Questions about these terms? Email us at hello@raynelo.com.